• For Sales & General Inquiry +975-2-350333
  • help.desk@ngn.bt

Post Sales Support

This support is a crucial component of NGN for all ICT equipment and system integration deployed by us. An in-house developed computerized Warranty Tracking System logs customer's equipment serial number ID for instant information on the warranty status of the equipment enabling swift and efficient service action.Customers can log in to Repair Status to check online the status of repair by inserting the Job No. issued to them by our Technical Service Desk on receipt of their equipment for repair. In addition, our customer can also check online their order status by entering their Supply Order Number in our Check Order Status Menu. All of these services for our customers are available under heading Customer Care online in our web.

By arrangement with principal companies NGN Technologies Pvt. Ltd. provides local warranty, parts replacement and repairs to ensure ICT infrastructure down time is minimal with minimum loss on work productivity. This support is provided on-site for equipment and ICT infrastructure deployed within Thimphu, Phuentsholing and Gelephu. All other locations are serviced on a quarterly basis or carry-in to NGN Technologies Pvt. Ltd. Service Centers in Thimphu, Phuentsholing and Gelephu. The support can also be availed through online telephone, e-mail and remote management facility as per details below:-

Head Office, Thimphu.

Name: Shermith Lepcha

Tel: +975-2-350179 (D) 350333 Ext.205/ Mobile # +975-77283138

Fax: +975-2-350108

E-mail ID: help.desk@ngn.bt

 

Branch Office, Phuentsholing.

Name: Moti Maya Ghalley

Tel:  +975-5-252784, Ext. 13/ Mobile # +975-17487103

Fax: +975-5-252999

E-mail ID: motimaya.ghalley@ngn.bt

 

Branch Office, Gelephu.

Name: Tashi Chezom

Tel: +975-6-252263, Mobile # +975- 17444548

Fax: +975-6-251350

E-mail ID: shop.gelephu@ngn.bt